Privacy Policy

Last updated: September 10, 2026

At askforpc ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://askforpc.com) or use our IT services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our website.

1.1 Information You Provide

When you submit an inquiry through our contact form, track a query, or subscribe to our newsletter, we collect:

  • Personal Information: Name, email address, phone number
  • Business Information: Company name, city, state, address (if provided)
  • Inquiry Details: Subject, message, budget range, urgency level, and the specific service you are interested in
  • Newsletter Subscriptions: Email address for launch notifications and updates

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: Respond to your inquiries, provide quotes, deliver IT services, and manage customer relationships
  • Customer Support: Track service requests, provide status updates, and resolve support tickets
  • Communication: Send confirmation emails, status updates, newsletters (only if subscribed), and important service notifications
  • Analytics & Improvement: Understand website usage patterns, analyze lead sources, improve our services and website content
  • Lead Scoring: Automatically assess inquiry priority based on urgency, budget, and source to provide faster service
  • Security: Protect against fraud, spam, unauthorized access, and malicious activities
  • Legal Compliance: Maintain records as required by applicable Indian laws

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to function properly and to understand user behavior.

3.1 Session Cookies

We use PHP session cookies to maintain your session when you use features like query tracking or the admin panel. These cookies are essential for the website to function and are deleted when you close your browser.

3.2 Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects anonymous usage data such as page views, session duration, bounce rate, and traffic sources. We use this data to improve our website content and user experience.

Google Analytics uses cookies to collect this data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

3.3 Third-Party Services

We may use third-party services that collect, monitor, and analyze website usage data:

  • Google Search Console: To monitor search performance and indexing status
  • Google Analytics: To track website traffic and user behavior

4. Data Storage and Security

4.1 Data Storage

Your personal information is stored in a secure MySQL database hosted on Hostinger's servers. Data is stored in an encrypted format (passwords are hashed using bcrypt algorithm). Access to the database is restricted and protected by strong authentication.

4.2 Security Measures

We implement the following security measures to protect your data:

  • SSL/HTTPS encryption for all data transmitted between your browser and our server
  • bcrypt password hashing (industry-standard one-way encryption)
  • Prepared SQL statements (PDO) to prevent SQL injection attacks
  • Output escaping to prevent XSS (Cross-Site Scripting) attacks
  • Role-based access control (RBAC) for admin panel access
  • Protected sensitive files and directories via .htaccess rules
  • Regular security updates for PHP and server software

4.3 Data Retention

We retain customer inquiry data for as long as necessary to provide our services and respond to your requests. Inquiry records and customer contact information may be retained for up to 3 years for reference, warranty tracking, and legal compliance. You may request deletion of your data at any time (see Section 7).

5. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Partners: If you require GST-compliant billing, we may share your name and billing details with our partner vendors who issue invoices on our behalf
  • Courier Partners: For laptop pickup/delivery, we share your name, phone number, and address with insured courier services
  • Legal Requirements: If required by law, court order, or government authority, we may disclose your information to comply with legal obligations
  • Business Transfer: In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of the business transaction

6. Email Communications

When you submit an inquiry, we automatically send you a confirmation email with your tracking ID. We also send you status update emails when your service request status changes. These emails are essential for service delivery and cannot be opted out of while your inquiry is active.

For newsletter subscribers, you can unsubscribe at any time by replying to any newsletter email with "UNSUBSCRIBE" in the subject line.

7. Your Rights and Choices

As a user of our website and services, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you
  • Right to Correction: You can request correction of inaccurate or incomplete information
  • Right to Deletion: You can request deletion of your personal data from our systems
  • Right to Opt-Out: You can opt out of marketing communications (newsletters, promotional emails) at any time
  • Right to Data Portability: You can request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@askforpc.com or WhatsApp us at +91 70429 19117. We will respond to your request within 3 - 5 business days.

8. Lead Tracking and Analytics

Our website includes a lead tracking system that automatically:

  • Detects how you found our website (Google, Bing, social media, direct visit, referral)
  • Records your landing page and pages visited
  • Assigns a lead score based on your inquiry details (urgency, budget, message length, source)
  • Tracks your inquiry status from submission to resolution

This data is used solely to provide you with better, faster service and to improve our marketing effectiveness. It is not shared with any third-party marketing companies.

9. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites (social media profiles, courier tracking, manufacturer warranty portals, etc.). We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

  • Take immediate steps to secure our systems and prevent further unauthorized access
  • Notify affected users within 72 hours of discovering the breach
  • Provide details of the breach, the data involved, and steps you can take to protect yourself
  • Notify relevant authorities as required by Indian data protection laws

12. Business-Specific Data Handling

For our AMC (Annual Maintenance Contract) clients and business customers:

  • Asset Register: We maintain a record of laptop serial numbers, asset IDs, and user mappings for AMC clients. This data is kept confidential and is only accessible to authorized personnel
  • Data Wiping: When laptops are returned during employee exits, we perform secure data wiping
  • Access Control: Our admin panel uses role-based access control (Super Admin, Admin, Staff) to ensure only authorized personnel can access customer data

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last updated" date at the top of this page
  • Sending an email notification to active customers (for major changes only)

We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Business Name: askforpc
  • Contact Person: Sandeep Kumar
  • Email: info@askforpc.com
  • Phone/WhatsApp: +91 70429 19117
  • Website: https://askforpc.com
  • Service Area: New Delhi, Delhi, India (Onsite) · Pan-India (Remote)
  • Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST

15. Legal Disclaimer

askforpc is a freelance IT service operated without GST registration. For clients requiring GST-compliant invoicing, we partner with registered vendors who handle billing. All customer data, regardless of billing method, is protected under this Privacy Policy.

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in New Delhi, India.